A-Z

Account

Accommodation bills are to be paid on arrival. Non-refundable bookings would have been pre-paid prior to arrival. Payments may be effected in cash, local cheques or by Credit Card. All major credit cards are accepted. Travelers Cheques are not accepted.

Baby Sitting

Baby sitting services are available on request. We highly recommend that you book this service prior to you arrival.

Car Parking

At the Pergola Hotel & Spa we have our own private car park at charge, however this is subject to availability. Parking in the surrounding streets is often easy.

Check-in and Check-out

Check in time is at 1500 hrs whilst Check-out time is at 1100 hrs.

Currency

Since 1st January 2008, the official currency in Malta has become the Euro (€). Most foreign currency notes can be exchanged at reception on the presentation of you key card.

Da Vinci Spa

The Da Vinci Spa, located at the Pergola Hotel & Spa has a wide range of treatments aimed at promoting health and well being. Feel free to visit the Da Vinci Spa section for a full list of treatments on offer.

Electricity

In Malta we have 220-240 volts electricity and 3-pin square British style plugs are used. Visitors from the UK can use their normal 3-pin plug items. Visitors from elsewhere may need adaptors which are available from reception.

Entertainment

Entertainment schedules can vary each month. A board displayed at the lobby displays what is going on during the particular week.

Excursions

Boat Trips, Full-Day Tours, Half-Day Tours and Day-Trips to Sicily by Catamaran can be arranged. For further information and bookings please speak to front desk assistance who will be happy to assist you or email us on info@pergolahotel.com.mt

Food & Beverage

The resort has a number of Food & Beverage Outlets, some of which open just in Summer. Visit the Food & Beverage section for more info.

High Chairs & Cots

Advanced bookings are recommended. Cost: €2.00 per day per high chair or cot.

Internet Access

Internet time codes for both our Wireless system and Internet Café may be purchased from Front Desk.

Keys

Key cards must be returned to reception on departure. All lost keys will incur a charge of €5.00 each.

Maps

Village Maps, Road Maps and Bus Maps can be purchased from reception at a small charge. Please do not hesitate to ask front desk assistants should you require any information regarding the various interesting Maltese destinations.

Safety Deposit Box

For your comfort and peace of mind, we recommend that you make use of the safety deposit box, situated in your room. The key and lock can be purchased at a daily charge, together with a refundable deposit from reception. The management regrets to inform that it cannot hold any responsibility for any loss of articles.

Smoke Free Policy

The Pergola Hotel & Spa is committed in providing guests with a smoke free environment, not only in all the indoor public areas but also within all the guest rooms. To avoid the risk of third-hand smoking side-effects, smoking is not allowed within the hotel, other than the pool areas and outside the Hotel’s entrances.

Taxi Service

Taxi service Is available through reception. Arrival taxi transfer from the airport may be booked by e-mailing us on info@pergolahotel.com.mt

Telephone

Telephone costs vary through pulses received from the local line provider. We suggest that you make a foreign call after 2200 (CET) for cheaper calls. Phone fees will be charged automatically to your account.

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